Account Deletion Request

How to Submit a Deletion Request

• Use the Send Account Deletion Request button on this page, or email the address shown below.
• Include the mobile number or email linked to the account and the salon or company name so we can verify the request.
• If you still have access to the app or web dashboard, you may also submit the request from account settings when the option is available.

Review Timeline

We review account deletion requests within 30 days from receiving a complete request. We may ask for additional information to verify your identity or authority, especially where the account is connected to company, client, or staff data.

What Will Be Deleted or Disabled

• The user account will be disabled or deleted and blocked from signing in.
• Non-essential profile data such as personal name and contact details will be deleted or anonymized where applicable.
• Session tokens and notification identifiers linked to the account will be revoked.
• Personal data that is no longer needed to provide the service or meet legal obligations will be deleted.

What We May Retain

• Invoices, payments, tax, or accounting records required by law.
• Security, fraud-prevention, and audit logs needed to protect the service and users.
• Data that belongs to a company, salon, clients, or other users where deletion would affect their rights or operational records.
• Backups for a limited period until they are replaced or deleted under the backup cycle.

If You Are the Only Salon Owner

If you are the only owner of a workspace, your account cannot be deleted immediately if that would leave the company without an owner or cause operational data loss. We may require you to transfer ownership to another user, or submit a separate workspace closure and deletion request after reviewing the impact on invoices, clients, staff, and legal obligations.

Workspace or Company Deletion

Deleting a workspace is different from deleting one user account. This may involve salon, branch, client, staff, and appointment data, so it is reviewed separately and is not processed automatically until verification and confirmation are complete.